Medinity Hospital

Privacy Policy

This Privacy Policy explains how Medinity Multispeciality Hospital collects, uses, stores, and protects your personal information when you use our website and online appointment/contact services.

Last updated: 07 April 2026

By accessing or using this website, you agree to this Privacy Policy and consent to the practices described here.

1. Scope of this policy

This policy applies to the Medinity Hospital website, online appointment forms, lead/contact forms, and related digital communication channels.
This policy does not replace hospital consent forms or treatment-specific documentation signed at the hospital.

2. Information we collect

Personal details you submit: name, phone number, email address, selected doctor/specialty, preferred date/time, and message details.
Technical and usage details: IP address, browser/device information, pages visited, approximate location, and session behavior through analytics tools.
Communication records when you contact us by phone, email, web form, or social channels.

3. How we use your information

To schedule appointments, provide callbacks, coordinate visit-related communication, and respond to your queries.
To improve website performance, user experience, and hospital service pages.
To send service-related notifications such as appointment confirmations or follow-up coordination.
To comply with legal obligations and hospital quality/audit requirements.

4. Cookies and tracking technologies

We may use cookies, pixels, and analytics tools to understand traffic sources and website behavior.
These tools help us measure campaign performance and improve content relevance.
You can control cookies through your browser settings; disabling some cookies may affect website functionality.

5. Data sharing and disclosure

We do not sell personal information.
We may share data with trusted service providers (such as hosting, analytics, communication, and CRM partners) only for operational purposes.
We may disclose information when required by law, court order, or government authority.

6. Data retention

We retain personal and communication records only as long as required for service operations, legal compliance, and internal quality purposes.
Retention timelines may vary depending on legal, regulatory, and medical record obligations.

7. Data security

We apply reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, alteration, or misuse.
No internet-based system can be guaranteed to be fully secure; users should share information responsibly.

8. Your rights and choices

You may request access, correction, or update of your personal information by contacting us.
You may request deletion of non-essential marketing/contact data, subject to applicable legal and record-retention requirements.
You may opt out of promotional communication by informing us through official contact channels.

9. Children’s privacy

Our website is intended for general audiences. For minors, information should be provided by parents/guardians.
Pediatric and neonatal treatment information is handled as per applicable medical and legal standards.

10. External links

Our website may include links to third-party platforms (for example: maps, social media, or listing portals).
We are not responsible for third-party privacy practices; please review their policies separately.

11. Policy updates

We may revise this policy periodically to reflect legal, operational, or technology changes.
Updated versions will be posted on this page with the revised effective date.

12. Contact us for privacy requests

For access, correction, or privacy-related requests, contact us through the official details below:

+91 94540 99331 info@medinityhospital.com

CP-221, Hahnemann Medinity Hospital Road, Gomti Nagar, Lucknow 226010, Uttar Pradesh, India

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